Simple version: read everything in the browser, risk-free. Download the files and the purchase is final. Details below.
You have 30 days from your purchase date to request a refund. During that time you can read every lesson of the course in the browser, in full, with no risk. If it's not for you, email support@darkfactory.education from the purchasing account's email address and we'll refund the purchase in full.
Reading lessons in the browser never counts as consumption. But downloading the course build kits, templates, or the SpecWeaver tool files consumes the purchase - once you've downloaded a product file, that purchase is final.
Why: the downloadable files are the product. There's no way to "return" a file once it's on your machine. Downloads are logged per account and checked whenever a refund is requested.
If something is genuinely broken - a download that doesn't work, a purchase mistake, a double charge - email us. We'll sort it out. The download rule exists to stop people from downloading everything and then asking for a refund, not to punish honest problems.
Refunds go back to the original payment method via Stripe, typically within 5-10 business days.
Email support@darkfactory.education - we read every message ourselves.